bdrume Privacy Policy

This Privacy Policy ("Policy") describes how bdrume ("the Platform", "we", "us", "our") collects, processes, stores, and protects personal data provided by or collected from individuals who visit, register with, or use the services offered at bdrume ("User", "you", "your"). bdrume is an online casino and sports betting platform operated for adult players in Bangladesh.

We are committed to handling your personal information with transparency, care, and in accordance with recognised data protection principles. This Policy is designed to give you a clear and honest picture of our data practices so you can make an informed decision about using the bdrume platform.

By registering a bdrume account or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and you consent to the processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform and contact [email protected] to request account closure.

This Policy applies to all personal data collected through the bdrume website, including data submitted during account registration, identity verification, deposit and withdrawal transactions, gameplay activity, customer support interactions, and any marketing communications you have opted into.

1.1 Information You Provide Directly

When you register a bdrume account, complete identity verification, contact our support team, or participate in a promotion, you may provide us with the following categories of personal data:

• Identity data: full legal name, date of birth, gender, and nationality;
• Contact data: email address, mobile phone number, and residential address (including city, district, and postal code within Bangladesh);
• Verification documents: copies of national identity card, passport, or other government-issued photo ID; proof-of-address documents such as utility bills or bank statements;
• Financial data: bKash account number, Nagad account number, Rocket account number, Upay account details, bank account name and number, and records of deposits and withdrawals processed through the Platform;
• Account credentials: your chosen username and a hashed (never plain-text) version of your password;
• Communications data: records of messages you send to our customer support team via email or live chat.

1.2 Data Collected Automatically

When you access and use the bdrume Platform, certain technical data is collected automatically through cookies, server logs, and similar technologies:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage data: pages visited, games played, bet amounts and outcomes, session start and end times, clickstream data, and features used;
• Location data: country and city-level location derived from your IP address (we do not collect precise GPS location);
• Cookie data: session cookies required for platform functionality, persistent cookies for preference storage, and analytics cookies used to understand aggregate usage patterns. See Section 6 for full cookie details.

1.3 Data from Third Parties

In limited circumstances, bdrume may receive personal data about you from third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who confirm the status of a transaction;
• Identity verification service providers who assist with KYC document checks;
• Fraud prevention and anti-money-laundering screening services;
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) who may share session data required to settle bets and resolve disputes.

In each case, bdrume only receives data that is necessary for the stated purpose, and we ensure that third-party providers are subject to appropriate data protection obligations before sharing.

2.1 Account Administration and Service Delivery

The primary purpose for which bdrume processes your personal data is to create and manage your account and to deliver the services you have requested. This includes registering your account, verifying your identity, processing your deposits and withdrawals, settling your bets, and providing customer support when you need it.

2.2 Legal and Regulatory Compliance

bdrume is required to process certain personal data in order to comply with applicable legal obligations. This includes conducting Know Your Customer (KYC) checks, performing anti-money-laundering (AML) screenings, maintaining transaction records for the legally required retention period, and responding to lawful requests from competent authorities.

2.3 Fraud Prevention and Security

We use personal data, device data, and usage patterns to detect and prevent fraudulent activity, account takeovers, bonus abuse, collusion, and other security threats. Where suspicious activity is identified, bdrume may suspend an account pending further investigation and may share relevant data with law enforcement or financial crime authorities as required by law.

2.4 Responsible Gaming Obligations

bdrume monitors gameplay patterns and account activity to identify players who may be at risk of developing a gambling problem. This processing is carried out in the interests of player protection and is central to our Responsible Gaming commitments. Data used for this purpose includes deposit frequency, session duration, bet sizes relative to deposit history, and self-reported information provided through our responsible gaming tools.

2.5 Marketing Communications

Where you have provided explicit consent, bdrume may use your email address or phone number to send you information about promotions, bonuses, new games, and seasonal offers relevant to Bangladesh (such as Eid specials, Pohela Boishakh promotions, or BPL cricket bonus events). You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

2.6 Platform Improvement and Analytics

Aggregated and anonymised usage data helps us understand how players interact with bdrume so we can improve navigation, game selection, and overall platform performance. This data is analysed at an aggregate level and is not used to make decisions about individual players.

3.1 Service Providers

bdrume works with a number of carefully selected third-party service providers who process personal data on our behalf. These providers are contractually bound to process data only on bdrume's documented instructions and to maintain appropriate technical and organisational security measures. Categories of service providers include: payment processors, KYC and identity verification providers, fraud screening services, cloud hosting and data storage providers, customer support platform operators, and email delivery services.

3.2 Game Software Partners

Games available on bdrume are provided by third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. To deliver and settle games correctly, limited technical data (such as a unique player session token, bet amount, and game outcome) may be shared with the relevant game provider. Game providers do not receive your full name, payment details, or contact information.

3.3 Law Enforcement and Regulatory Disclosure

bdrume may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by applicable law, court order, or other binding legal process. We will notify you of such a disclosure where we are legally permitted to do so.

3.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bdrume's business, personal data held by bdrume may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice of such a transfer and ensure that the acquiring entity commits to treating your data in accordance with this Policy.

3.5 No Third-Party Marketing Sharing

bdrume does not share your personal data with unaffiliated third parties for their own marketing or advertising purposes. If you receive marketing communications claiming to be from bdrume but sent by an unrelated party, please report this to [email protected] immediately.

4.1 General Retention Principles

bdrume retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to meet our legal and regulatory obligations, or to resolve disputes and enforce agreements. When the applicable retention period expires, data is securely deleted or irreversibly anonymised.

4.2 Retention Periods by Data Category

The following retention periods apply as a general guide:

• Account and identity data: retained for the duration of your account and for five years following permanent account closure, in compliance with anti-money-laundering record-keeping obligations;
• Transaction records: retained for a minimum of five years from the date of each transaction;
• Customer support communications: retained for two years from the date of the last interaction;
• Marketing consent records: retained for the duration of your consent and for one year following withdrawal of consent, as evidence of the consent previously given;
• Technical and usage logs: retained for up to twelve months for security monitoring purposes, then deleted or anonymised.

4.3 Dormant Accounts

If your bdrume account has been inactive for twelve consecutive months, it will be classified as dormant. We will attempt to contact you at your registered email address before taking any further action. If the account remains unused for a further three months after that notice, bdrume reserves the right to close the account and handle any remaining balance in accordance with applicable regulations. Personal data associated with a closed dormant account will be retained for the applicable retention period set out above.

5.1 Technical Safeguards

bdrume implements industry-standard technical measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include SSL/TLS encryption for all data in transit, encryption of sensitive data fields (including payment details) at rest, firewalls and intrusion detection systems, and regular vulnerability assessments of our platform infrastructure.

5.2 Organisational Safeguards

Access to personal data is restricted on a strict need-to-know basis. bdrume staff and contractors who handle personal data are subject to confidentiality obligations and receive regular training on data protection and security practices. Access rights are reviewed periodically and revoked promptly when no longer required.

5.3 Your Own Security Responsibilities

The security of your bdrume account also depends on the steps you take. You are responsible for choosing a strong, unique password, keeping your login credentials confidential, and logging out of your account when using a shared or public device. bdrume will never ask you to share your password by email, phone, or chat. If you believe your account security has been compromised, contact [email protected] immediately and change your password without delay.

5.4 Data Breach Response

In the unlikely event of a personal data breach that poses a significant risk to your rights and freedoms, bdrume will take prompt action to contain the breach, assess the scope and impact, and notify affected users as soon as reasonably practicable. We will also take steps to prevent recurrence of similar incidents.

6.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to the website owner. bdrume uses cookies and similar technologies (such as local storage and session tokens) to operate the Platform, remember your preferences, and understand how players use the site.

6.2 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the Platform to function and cannot be switched off. They include session authentication tokens that keep you logged in during an active gaming session.
• Functional cookies: These cookies remember your preferences — such as your preferred language setting and responsible gaming limits you have set — so you do not have to re-enter them each visit.
• Analytics cookies: These help us understand how players navigate bdrume, which games are most popular, and where technical issues occur. The data collected is aggregated and does not identify you personally.
• Security cookies: These help bdrume detect and prevent fraudulent activity, including bot traffic and suspicious login attempts.

6.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using core Platform features. Disabling functional cookies may mean that your preferences are not saved between sessions. Most modern mobile browsers on Android and iOS provide cookie management options within their privacy settings menus.

7.1 Right of Access

You have the right to request a copy of the personal data that bdrume holds about you. We will provide this information within a reasonable timeframe upon receipt of a written request sent to [email protected], along with sufficient information to verify your identity.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update basic account details directly through your bdrume account settings. For corrections to verification documents or other sensitive data, please contact [email protected].

7.3 Right to Erasure

You may request that bdrume delete your personal data. We will honour such requests where there is no legal or regulatory obligation that requires us to retain the data. Please note that transaction records and KYC documents must be retained for the periods specified in Section 4 regardless of an erasure request, in compliance with anti-money-laundering obligations.

7.4 Right to Restrict Processing

You have the right to request that bdrume restrict the processing of your personal data in certain circumstances — for example, while we investigate a query about the accuracy of the data we hold, or where you have objected to processing based on legitimate interest.

7.5 Right to Object to Marketing

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your bdrume account settings or by contacting [email protected]. Opting out of marketing will not affect the delivery of transactional messages such as deposit confirmations, withdrawal notifications, or security alerts, which are necessary for account administration.

7.6 How to Exercise Your Rights

To exercise any of the rights described above, please write to us at [email protected] with the subject line "Data Rights Request". Include your registered email address and a brief description of your request. We will acknowledge your request within two business days and aim to fulfil it within 30 days, subject to identity verification.

8.1 Right to Update

bdrume reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data practices, new legal obligations, or improvements to our services. The "Last Updated" date at the top of this page will always reflect when the most recent version was published.

8.2 Notification of Material Changes

Where a change to this Policy materially affects how we process your personal data, bdrume will provide advance notice via a prominent notice on the Platform and, where appropriate, by email to your registered address at least 14 days before the change takes effect. Continued use of the Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.

8.3 Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy or about how bdrume handles your personal data, please reach out to our support team. We are committed to resolving privacy queries promptly and transparently.

Email: [email protected]

Response time: within two business days (Bangladesh Standard Time, UTC+6).